…for Items Purchased Online
If there is a problem with your order, please contact FastCap immediately at 1-888-443-3748 so we can promptly resolve it for you.
Return Instructions
To start the return process, call us at 1-888-443-3748 and we’ll promptly provide you with detailed instructions on how to return your merchandise for a refund or exchange. We will also provide you with a Return Authorization (RA) number for each return. The valid RA number should be included with your return in order to assure proper credit.
Damaged Items and Shortage Claims
Please inspect all merchandise immediately upon receipt. Any damaged or missing items should be reported by calling toll-free 1-888-443-3748.
Custom Cruzin Caps – All Sales are Final
Every Custom Cruzin Cap is made to order with your design. Before production starts, we send you a proof and an Approval Form. Please check the spelling, logo placement, colors and quantities carefully. When you sign the Approval Form, you confirm that your design is correct and authorize production. Once production begins, custom orders can’t be canceled, changed, returned or refunded.
Questions?
If, at any time, you have questions about returning an item purchased on fastcap.com, please call FastCap at 1-888-443-3748.